Privacy Policy
Effective Date: August 28, 2026
Overview
This Privacy Policy applies to KIVAGOOD.com and explains how we collect, use, protect, and handle personal information when you visit our website, browse our products, place an order, or contact our customer support team.
Throughout this Privacy Policy, the terms "we," "us," and "our" refer to KIVAGOOD.
We respect your privacy and are committed to protecting your personal information.
If you have any questions regarding this Privacy Policy, please contact us at:
Email:
service@kivagood.com
Section 1 - Information We Collect
When you visit, browse, or purchase products from KIVAGOOD, we may collect the following categories of personal information.
Information You Provide Directly
When you place an order, create an account, contact customer support, or otherwise interact with our website, we may collect:
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Full name
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Email address
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Shipping address
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Billing address
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Phone number
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Order details
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Payment-related information required to complete transactions
Payment information is processed securely through third-party payment providers. We do not directly store complete payment card information on our systems.
Information Collected Automatically
When you access our website, we may automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Operating system
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Time zone
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Pages visited
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Website usage information
This information helps us maintain website security, improve website performance, and enhance your shopping experience.
Marketing Communications
With your consent, we may send you promotional emails, product updates, special offers, and other marketing communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting:
Section 2 - How We Use Your Information
We may use collected information for the following purposes:
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Processing and fulfilling orders
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Providing customer support
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Communicating order updates and shipping information
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Processing payments and helping prevent fraudulent transactions
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Improving website functionality and customer experience
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Managing returns, refunds, and exchanges
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Sending marketing communications where consent has been provided
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Complying with applicable legal obligations
Section 3 - Consent and Legal Basis
How We Obtain Consent
When you provide personal information to complete a transaction, arrange delivery, process a return, or contact customer service, we may use that information for the purposes reasonably necessary to provide the requested service.
Where applicable law requires consent, we will obtain consent before processing personal information for those purposes.
Marketing Consent
If we request your information for marketing purposes, we will ask for your consent where required by applicable law.
Withdrawal of Consent
You may withdraw your consent for marketing communications at any time by contacting:
You may also unsubscribe using the unsubscribe link included in applicable marketing emails.
Section 4 - Third-Party Services
We may use trusted third-party service providers to support our business operations, including:
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Payment processing providers
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Shipping and logistics providers
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Website hosting providers
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Analytics service providers
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Marketing service providers
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Customer support and communication providers
These third parties may access personal information only as reasonably necessary to provide their services and are expected to handle information according to applicable privacy and security requirements.
We may also provide information when reasonably necessary to comply with applicable laws, legal processes, or valid governmental requests.
We are not responsible for the privacy practices of third-party websites linked from our website. We encourage you to review their privacy policies before providing personal information.
Section 5 - Data Security
We take reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
Payment transactions are processed through secure payment providers that use industry-standard security technologies.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Section 6 - Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Maintain shopping cart functionality
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Remember customer preferences
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Analyze website usage
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Improve website performance
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Support relevant marketing communications where permitted
You may manage cookie preferences through your browser settings.
Please note that disabling certain cookies may affect some website functions or features.
Section 7 - Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
European Economic Area and United Kingdom Residents
Where applicable, you may have rights including:
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Access to your personal information
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Correction of inaccurate information
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Deletion of personal information
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Restriction of processing
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Data portability
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Withdrawal of consent
Additional rights may apply depending on your jurisdiction and applicable law.
California Residents
Where applicable, California residents may have rights regarding their personal information, including:
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Requesting information about personal information collected
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Requesting deletion of personal information
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Requesting correction of inaccurate information
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Opting out of the sale or sharing of personal information, where applicable
We do not sell personal information to third parties.
To exercise applicable privacy rights, please contact:
We may need to verify your request before completing certain privacy requests, as permitted or required by applicable law.
Section 8 - Children's Privacy
Our website is not intended for individuals under the age of 18 or the applicable age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us at:
We will take appropriate steps to review and delete such information where required by applicable law.
Section 9 - Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
Section 10 - Contact Us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or require additional information about our privacy practices, please contact us:
KIVAGOOD
Customer Support Email:
service@kivagood.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)
We typically reply within 24 hours on business days.