Terms of Service

Effective Date: August 28, 2026

Overview

These Terms of Service govern your use of KIVAGOOD.com and any purchases or services provided through the website.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to KIVAGOOD.

By accessing our website, placing an order, or using any services provided through KIVAGOOD.com, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any other policies published on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or services.

Nothing in these Terms limits any consumer rights that cannot lawfully be waived under applicable laws.

Section 1 – Online Store Terms

By using our website, you confirm that:

You are at least the age of majority in your country, state, or jurisdiction of residence, or you have the permission of a parent or legal guardian where required.
You will use our website and services only for lawful purposes.
You will not use our products or services for any illegal or unauthorized activity.
You will not attempt to introduce viruses, malicious code, or harmful materials to our website.
You will not interfere with the security, functionality, or operation of our website.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary to protect our customers, website, or business operations, subject to applicable law.

Section 2 – General Conditions

We reserve the right to:

Refuse service where permitted by applicable law.
Limit product quantities or availability.
Update, modify, suspend, or discontinue any part of our website or services.
Correct errors or inaccuracies in website content.

You agree not to reproduce, copy, resell, distribute, or commercially exploit any portion of our website, products, services, or content without our prior written permission, except where permitted by law.

Section 3 – Product Information and Accuracy

We make reasonable efforts to ensure that product descriptions, images, prices, sizing information, and availability displayed on our website are accurate and current.

However:

Product colors may vary depending on your device or screen settings.
Minor variations may occur due to manufacturing processes.
Measurements and sizing information may have reasonable variations.
Product information may occasionally contain errors or require updates.

We reserve the right to correct errors, update information, or modify product details at any time.

Section 4 – Prices and Orders

Prices displayed on our website may change from time to time.

We reserve the right to:

Refuse or cancel an order where permitted by law.
Limit quantities purchased.
Correct pricing, product description, or availability errors.
Cancel transactions affected by incorrect or incomplete information.

If an order is modified or canceled, we will make reasonable efforts to notify you using the contact information provided during checkout.

If payment has already been collected for an order that we cancel, we will issue an appropriate refund to the original payment method, subject to applicable law and our Return & Refund Policy.

Section 5 – Products and Services

Certain products may be available exclusively online through KIVAGOOD.com.

All products are subject to availability.

Product availability, pricing, specifications, and estimated delivery times may change without notice.

Returns and exchanges are handled according to our Return & Refund Policy.

We reserve the right to limit or refuse sales of products to any person, geographic region, or jurisdiction where permitted by applicable law.

Section 6 – Billing and Account Information

When placing an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining accurate information, including:

Name
Email address
Shipping address
Billing information
Contact information

We are not responsible for delays, failed deliveries, or other issues resulting from inaccurate or incomplete information provided by customers.

You should review your order information carefully before completing a purchase.

Section 7 – Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, shipping services, or other services.

We do not control and are not responsible for:

Third-party website content
Third-party privacy practices
Third-party products or services
Third-party terms and policies
Third-party service availability

Your use of third-party websites or services is subject to the applicable third party's own terms and policies.

Section 8 – Customer Feedback and Submissions

If you voluntarily submit reviews, comments, suggestions, photographs, or other materials to us, you represent that:

You have the necessary rights to submit the content.
The content does not infringe the rights of any third party.
The content does not violate applicable laws.
The content is not misleading, unlawful, defamatory, or harmful.

By submitting content to us, you grant KIVAGOOD a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business purposes, including displaying customer reviews, improving products, and improving our services.

We reserve the right to remove submitted content where reasonably necessary or where required by applicable law.

Section 9 – Intellectual Property Rights

Unless otherwise indicated, the content available on KIVAGOOD.com, including but not limited to:

Text
Images
Logos
Graphics
Product descriptions
Website design
Software elements
Other website materials

is owned by KIVAGOOD or its authorized content providers and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our content without prior written authorization, except where permitted by law.

Section 10 – Prohibited Uses

You are prohibited from using our website or services:

For unlawful purposes.
To violate applicable laws or regulations.
To infringe intellectual property or other rights.
To provide false, fraudulent, or misleading information.
To transmit viruses, malware, or malicious code.
To interfere with website security or operation.
To attempt to gain unauthorized access to our systems or data.
To use automated methods to access or collect website content in a manner that interferes with website operation.
To engage in activity that could damage our website, customers, or business operations.

We reserve the right to restrict or terminate access where violations occur, subject to applicable law.

Section 11 – Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will be completely free of errors.
All information will always be complete, accurate, or current.
The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot legally be excluded or limited under applicable law.

Section 12 – Limitation of Liability

To the fullest extent permitted by applicable law, KIVAGOOD will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits liability for matters that cannot lawfully be limited or excluded.

Section 13 – Governing Law and Dispute Resolution

These Terms of Service and any separate agreements relating to services provided through KIVAGOOD.com shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Before initiating formal legal proceedings, the parties agree to make reasonable efforts to resolve any dispute through good-faith communication.

If a dispute cannot be resolved through good-faith communication, the dispute may be submitted to a court of competent jurisdiction in California, United States, unless applicable consumer protection laws provide otherwise.

Nothing in this section prevents a consumer from exercising rights or pursuing remedies that cannot legally be waived under applicable law.

Section 14 – Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on this page, unless otherwise required by applicable law.

The Effective Date shown at the beginning of these Terms indicates when the current version became effective.

You are responsible for reviewing these Terms periodically.

Section 15 – Contact Information

If you have questions regarding these Terms of Service, please contact us:

KIVAGOOD

Email: service@kivagood.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)

We typically respond to customer inquiries within 24 hours on business days.