Shipping Policy
Effective Date: August 28, 2026
Overview
This Shipping & Delivery Policy applies to orders placed through KIVAGOOD.com.
This policy explains our order processing procedures, shipping methods, estimated delivery times, and related shipping information.
1. Shipping Destinations
We currently ship orders to customers in the United States and selected international destinations.
If you experience difficulties completing checkout for an international order, please contact our customer support team at:
Orders may be fulfilled through international fulfillment partners or warehouses depending on product availability and destination.
2. Order Processing and Shipping Timeframe
Each order includes processing time and shipping time.
Order Processing Time
Orders are typically reviewed, verified, and prepared for shipment within:
1–3 business days
Business days are Monday through Friday, excluding public holidays.
Estimated Shipping Time
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United States Standard Shipping: 7–15 business days
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International Shipping: 10–20 business days
Total Estimated Delivery Time
For orders shipped within the United States, the estimated total delivery timeframe is:
8–18 business days
This includes the estimated processing time of 1–3 business days and shipping time of 7–15 business days.
Delivery times are estimates and may vary due to weather conditions, holidays, customs procedures, carrier delays, or other circumstances beyond our reasonable control.
3. Shipping Rates and Delivery Methods
Applicable shipping fees are displayed during checkout before payment is completed.
| Shipping Method | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | $70 USD and above | Free | 7–15 business days (US) |
| Standard Shipping | Under $70 USD | $6.95 USD | 7–15 business days (US) |
For international orders, applicable shipping fees will be displayed during checkout based on the destination and available shipping options.
We may use reputable shipping carriers and logistics providers depending on the destination, product availability, and shipping method.
4. Order Tracking
After your order has been shipped, you will receive a Shipping Confirmation Email containing tracking information.
Tracking updates may take approximately 24–48 hours to appear after shipment.
You may track your order using the tracking information provided in your Shipping Confirmation Email.
Third-party tracking services may also be available where applicable.
5. Taxes, Customs, and Import Duties
Applicable taxes, if required, will be calculated and displayed during checkout.
For international orders, customs clearance procedures may apply depending on the destination country.
Any import duties, customs fees, or taxes imposed by local authorities are the responsibility of the recipient unless otherwise required by applicable law.
6. Delivery Issues and Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
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Full delivery address
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Apartment or unit number, if applicable
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City, state, and postal code
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Contact information required for delivery
We are not responsible for delays or delivery failures caused by incorrect or incomplete customer-provided address information.
If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order is shipped, but changes cannot be guaranteed once an order has been processed or shipped.
7. Damaged, Missing, or Undelivered Packages
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery.
Please provide your order number and clear supporting photos or videos so that we can review the issue and assist you.
If tracking information shows that your package has been delivered but you cannot locate it, please contact us within 15 days of the recorded delivery date.
We may work with the applicable shipping carrier to investigate the delivery status.
8. Shipping Delays
While we make reasonable efforts to meet the estimated delivery timeframes stated above, delivery may occasionally take longer due to circumstances outside our reasonable control.
These circumstances may include:
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Severe weather
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Public holidays
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Carrier delays
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Customs processing
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Incorrect or incomplete address information
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Transportation disruptions
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Other unexpected logistics issues
If your order experiences a significant delay, please contact our customer support team at:
9. Contact Us
For questions regarding shipping, delivery, tracking, or order status, please contact:
Customer Support Email:
service@kivagood.com
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)
We typically reply within 24 hours on business days.