30-day postage paid returns
        Free shipping on orders over $89

          Return Policy

          Effective Date: August 28, 2026

          Overview

          This Return & Refund Policy applies to purchases made through KIVAGOOD.com under the KIVAGOOD brand.

          This policy explains our requirements and procedures for returns, exchanges, order cancellations, and refunds.

          Nothing in this Return & Refund Policy limits any consumer rights that may apply under applicable laws.

          1. Return Window and Eligibility

          30-Day Return Period

          Customers may request a return within 30 days from the date the order is delivered.

          Return Conditions

          To be eligible for a return or exchange:

          • Items must be unworn, unwashed, unaltered, and in original condition.

          • Shoes should include their original packaging and shoe boxes where applicable.

          • Clothing items should include original tags and labels where applicable.

          • Proof of purchase, such as an order confirmation email, is required.

          Items showing signs of use, damage, washing, alteration, or missing original packaging may not be eligible for return.

          2. Exchanges and Order Cancellations

          Exchanges

          We provide assistance with size or style exchanges where available.

          Please contact our customer support team at:

          service@kivagood.com

          before returning any item. We will provide instructions based on your order and the requested exchange.

          Order Cancellations

          Orders may be canceled before they enter the shipping process.

          Once an order has been processed for shipment or shipped, cancellation may no longer be available. In such cases, customers may request a return after receiving the package in accordance with this policy.

          3. Return Shipping Costs

          Damaged, Defective, or Incorrect Items

          If you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us at service@kivagood.com.

          For approved claims, we will provide appropriate assistance, which may include a replacement or refund. When applicable, we will cover reasonable return shipping costs.

          Customer Preference Returns

          For returns due to personal preference, including:

          • Incorrect size selection

          • Change of mind

          • Ordering by mistake

          • Other reasons unrelated to a product defect or our error

          the customer is responsible for the return shipping costs.

          We do not charge restocking fees.

          4. How to Request a Return

          Step 1 – Contact Us

          Email service@kivagood.com within 30 days of receiving your order.

          Please include:

          • Order number

          • Product name or details

          • Reason for the return

          • Photos or videos, if the item is damaged, defective, or incorrect

          Step 2 – Return Review and Authorization

          Our customer support team will review your request within 24–48 hours.

          If your return is approved, we will provide the applicable return instructions and return address.

          Please do not send items to an address without receiving return instructions from our customer support team.

          Unauthorized returns may experience delays in processing.

          Step 3 – Ship the Item

          Pack the item securely to help prevent damage during transportation.

          We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until your return has been fully processed.

          Step 4 – Inspection

          After we receive the returned item, it will be inspected to confirm that it meets the applicable return conditions.

          Inspection usually takes approximately 3 business days.

          Once the inspection is completed, we will notify you by email regarding the status of your refund or exchange.

          5. Refund Processing

          Approved refunds will be issued to the original payment method used for the purchase.

          Refund processing times may vary depending on the payment provider and financial institution.

          Typical processing times include:

          • PayPal: Subject to PayPal's processing timelines.

          • Credit/Debit Cards: Typically 5–10 business days after the refund has been issued, depending on the financial institution.

          If you have not received your refund after the applicable processing period, please contact us at service@kivagood.com.

          6. Lost, Missing, or Damaged Packages

          Customers should use the tracking information provided in the shipping confirmation email to monitor the delivery status of their order.

          If tracking shows that a package has been delivered but you cannot locate it, we recommend:

          1. Checking with household members or others at the delivery address.

          2. Checking nearby locations where the carrier may have left the package.

          3. Contacting the shipping carrier for additional delivery information.

          4. Contacting us at service@kivagood.com so we can assist with the delivery investigation.

          If a package arrives damaged, please contact us as soon as possible and provide photos of the package and the damaged item when available.

          7. Return Exceptions

          Certain items may not be eligible for return when they:

          • Show signs of use, washing, or alteration

          • Are damaged after delivery due to customer handling

          • Are missing required original packaging, tags, or accessories where applicable

          • Are otherwise not in an acceptable condition for resale

          If an item is not eligible for return, we will notify you by email.

          8. Contact Us

          For questions regarding returns, exchanges, order cancellations, or refunds, please contact:

          KIVAGOOD

          Email: service@kivagood.com

          Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (US Eastern Time)

          We typically respond to customer inquiries within 24 hours on business days.

          Please include your order number in your email whenever possible so that we can assist you more efficiently.